Frequently Asked Questions
Find answers to common questions about our wood lamp LED lights with displays.
Product Information
What materials are your wood lamps made from?
Our wood lamps are crafted from premium natural wood materials, carefully selected for their unique grain patterns and durability. Each piece showcases the natural beauty of the wood.
What does the display show?
Our integrated displays can show various information including time, date, temperature, and alarm settings, depending on the specific model. Check individual product descriptions for exact features.
Are the LED lights adjustable?
Yes! Most of our wood lamps feature adjustable brightness settings, allowing you to create the perfect ambiance for any occasion—from bright task lighting to soft mood lighting.
How energy-efficient are the LED lights?
Our LED lights are highly energy-efficient, consuming minimal electricity while providing excellent illumination. They're designed to last for years with regular use.
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy on all products. Items must be in original condition with all packaging. Please contact our customer service team to initiate a return.
Care & Maintenance
How do I clean my wood lamp?
Gently wipe the wood surface with a soft, dry cloth. For the display and LED components, use a slightly damp cloth if needed. Avoid harsh chemicals or excessive moisture.
Can I use the lamp outdoors?
Our wood lamps are designed for indoor use only. Exposure to outdoor elements may damage the wood and electronic components.
What if my lamp stops working?
All our lamps come with a warranty. If you experience any issues, please contact our customer service team with your order number, and we'll be happy to assist you.
Technical Support
How do I set the time and alarm on the display?
Each lamp comes with a detailed instruction manual. Generally, you'll use the buttons on the base or back of the lamp to access settings. If you need additional help, our support team is here to assist.
What type of power source do the lamps use?
Our lamps typically use a standard USB power cable or AC adapter (included). Specific power requirements are listed in each product description.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us at noviahelpdesk@gmail.com. Our customer service team is ready to help!